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1

Customer Experience Management in Retailing: Understanding the Buying Process

Nancy M. Puccinelli, Ronald C. Goodstein, Dhruv Grewal, Robert Price, Priya Raghubir, David Stewart

Journal:

Journal of Retailing

Year:

2009

Language:

english

File:

PDF, 364 KB

english, 2009

2

Store Atmospherics: A Multisensory Perspective

Spence, Charles, Puccinelli, Nancy M., Grewal, Dhruv, Roggeveen, Anne L.

Journal:

Psychology and Marketing

Year:

2014

Language:

english

File:

PDF, 249 KB

english, 2014

3

Consumers' Response to Commercials: When the Energy Level in the Commercial Conflicts with the Media Context

Puccinelli, Nancy M., Wilcox, Keith, Grewal, Dhruv

Journal:

Journal of Marketing

Year:

2015

Language:

english

File:

PDF, 372 KB

english, 2015

4

Are Men Seduced by Red? The Effect of Red Versus Black Prices on Price Perceptions

Puccinelli, Nancy M., Chandrashekaran, Rajesh, Grewal, Dhruv, Suri, Rajneesh

Journal:

Journal of Retailing

Year:

2013

Language:

english

File:

PDF, 776 KB

english, 2013

5

Regulatory fit: A meta-analytic synthesis

Motyka, Scott, Grewal, Dhruv, Puccinelli, Nancy M., Roggeveen, Anne L., Avnet, Tamar, Daryanto, Ahmad, de Ruyter, Ko, Wetzels, Martin

Journal:

Journal of Consumer Psychology

Year:

2014

Language:

english

File:

PDF, 759 KB

english, 2014

6

Putting Your Best Face Forward: The Impact of Customer Mood on Salesperson Evaluation

Nancy M. Puccinelli

Journal:

Journal of Consumer Psychology

Year:

2006

Language:

english

File:

PDF, 936 KB

english, 2006

7

The value of knowing what customers really want: The impact of salesperson ability to read non-verbal cues of affect on service quality

Puccinelli, Nancy M., Andrzejewski, Susan A., Markos, Ereni, Noga, Tracy, Motyka, Scott

Journal:

Journal of Marketing Management

Year:

2013

Language:

english

File:

PDF, 270 KB

english, 2013

8

Meta-analysis: integrating accumulated knowledge

Grewal, Dhruv, Puccinelli, Nancy, Monroe, Kent B.

Journal:

Journal of the Academy of Marketing Science

Year:

2017

Language:

english

File:

PDF, 1.08 MB

english, 2017

9

Can you trust a customer's expression? Insights into nonverbal communication in the retail context

Nancy M. Puccinelli, Scott Motyka, Dhruv Grewal

Journal:

Psychology and Marketing

Year:

2010

Language:

english

File:

PDF, 127 KB

english, 2010

10

Should I stay or should I go? Mood congruity, self-monitoring and retail context preference

Nancy M. Puccinelli, Rohit Deshpande, Alice M. Isen

Journal:

Journal of Business Research

Year:

2007

Language:

english

File:

PDF, 175 KB

english, 2007

11

Mood, information congruency, and overload

Kathryn A. Braun-LaTour, Nancy M. Puccinelli, Fred W. Mast

Journal:

Journal of Business Research

Year:

2007

Language:

english

File:

PDF, 233 KB

english, 2007

12

KNOWING TOO MUCH ABOUT OTHERS: MODERATORS OF THE RELATIONSHIP BETWEEN EAVESDROPPING AND RAPPORT IN SOCIAL INTERACTION

Nancy M. Puccinelli, Linda Tickle-Degnen

Journal:

Journal of Nonverbal Behavior

Year:

2004

Language:

english

File:

PDF, 112 KB

english, 2004

13

Effect of Target Position and Target Task on Judge Sensitivity to Felt Rapport

Nancy M. Puccinelli, Linda Tickle-Degnen, Robert Rosenthal

Journal:

Journal of Nonverbal Behavior

Year:

2006

Language:

english

File:

PDF, 62 KB

english, 2006

14

Effect of Target Position and Target Task on Judge Sensitivity to Felt Rapport

Nancy M. Puccinelli, Linda Tickle-Degnen, Robert Rosenthal

Journal:

Journal of Nonverbal Behavior

Year:

2004

Language:

english

File:

PDF, 63 KB

english, 2004

15

Retail Atmospherics and In-Store Nonverbal Cues: An Introduction

Grewal, Dhruv, Roggeveen, Anne L., Puccinelli, Nancy M., Spence, Charles

Journal:

Psychology and Marketing

Year:

2014

Language:

english

File:

PDF, 134 KB

english, 2014

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